Inside My Brain

Thoughts about startups, tech, marketing, and life

TAG: Uber

Guest post for ThornTech – The Week in Tech: Ride-hailing drivers can unionize in Seattle, Slack launches app directory and fund, and more

Uber app

Check out my latest guest post on ThornTech.com titled “The Week in Tech: Ride-hailing drivers can unionize in Seattle, Slack launches app directory and fund, and more.

This week we cover Seattle allowing Uber and Lyft drivers to unionize, Slack’s new app directory and fund, drone registration rules, the increase in music royalties, and hailing an Uber in Facebook Messenger.

I hope you found this interesting! If so, please share this article, sign up for my email list below, then connect with me on TwitterGoogle+, and LinkedIn for future updates.

Photo courtesy of Mark Warner on Flickr

Guest post for ThornTech – The Week in Tech: Microsoft to lay off 7,800 workers, Yahoo launches daily fantasy sports games, and more

microsoft layoffs

Check out my latest guest post on ThornTech.com titled “The Week in Tech: Microsoft to lay off 7,800 workers, Yahoo launches daily fantasy sports games, and more.

This week we cover Microsoft’s layoffs, Yahoo’s new daily fantasy sports games, and Waze’s carpooling initiative.

I hope you found this interesting! If so, please share this article, sign up for my email list below, then connect with me on TwitterGoogle+, and LinkedIn for future updates.

Guest post for ThornTech – The Week in Tech: Apple Music launches, AOL takes over advertising from Microsoft, and more

Apple Music

Check out my latest guest post on ThornTech.com titled “The Week in Tech: Apple Music launches, AOL takes over advertising from Microsoft, and more.

This week we highlight the launch of Apple Music, AOL’s takeover of ad sales for Microsoft, Uber acquiring Bing map assets, and the chaos that is Reddit.

I hope you found this interesting! If so, please share this article, sign up for my email list below, then connect with me on TwitterGoogle+, and LinkedIn for future updates.

Guest post for ThornTech – The Week in Tech: Uber driver deemed an employee, Microsoft shakes up management, and more

Image courtesy of streamishmc on Flickr.

Check out my latest guest post on ThornTech.com titled “The Week in Tech: Uber driver deemed an employee, Microsoft shakes up management, and more.

This week we highlight a big court decision against Uber, changes at Microsoft, the launch of YouTube Gaming, and Amazon’s new delivery scheme.

I hope you found this interesting! If so, please share this article, sign up for my email list below, then connect with me on TwitterGoogle+, and LinkedIn for future updates.

Image courtesy of streamishmc on Flickr.

Guest Post for ThornTech – The Week in Tech: Mobile search surpasses desktop, Cisco CEO to step down, and more

google mobile search

Check out my latest guest post on ThornTech.com titled “The Week in Tech: Mobile search surpasses desktop, Cisco CEO to step down, and more.

This week we cover mobile search volume surpassing desktop, Cisco’s CEO stepping down, Uber’s and others’ bid for Nokia’s Here, and the impending launch of Oculus Rift. Check it out here.

I hope you found this interesting! If so, please connect with me on TwitterGoogle+, and LinkedIn for future updates.

Guest Post for ThornTech – The Week in Tech: Uber launching merchant delivery program, Twitter’s poor earnings get leaked early, and more

uber delivery doc

Check out my latest guest post on ThornTech.com titled “The Week in Tech: Uber launching merchant delivery program, Twitter’s poor earnings get leaked early, and more.

This week we cover Uber’s merchant delivery program, Twitter’s disappointing quarterly results getting leaked early, Secret’s shutdown, and Apple Watch’s delay being blamed on a Chinese manufacturer.

I hope you found this interesting! If so, please connect with me on TwitterGoogle+, and LinkedIn for future updates.

Photo courtesy of TechCrunch.

Guest Post for Thorn Tech – The Week in Tech: FCC’s plan for net neutrality, Google’s ride-sharing service, and more

Check out my latest guest post on ThornTech.com titled “The Week in Tech: FCC’s plan for net neutrality, Google’s ride-sharing service, and more.”

This week we cover the FCC’s outline for net neutrality, Google and Uber potentially butting heads, and Twitter’s earnings report.

I hope you found this interesting! If so, please connect with me on TwitterGoogle+, and LinkedIn for future updates.

 

Uber vs. Lyft – My Experience with Both Ride-Hailing Platforms

Until a few weeks ago, I was always an Uber rider and never tried Lyft. But in light of all the bad crap that has happened at Uber over the past few months, I decided to give Lyft a try. Here are some thoughts about my experience with both platforms.

Mobile app user interface

Both apps offer similar-looking screens, but the experience certainly differs. Here are the initial screens for both apps, captured on a Monday morning:

Uber_Lyft_Comp

My first impression is that while the Lyft app tells me that there’s a driver only one minute away, I don’t see any cars on the map. On the other hand, there are plenty of Uber drivers close by. This may be because Lyft’s map is zoomed in a bit more. Regardless, this visual is an important aspect of the interface that gives me a feeling of comfort that Uber has more cars on the road. Seeing fewer cars on the Lyft app is a pretty common occurrence, from my experience.

The next thing that I notice is that Lyft makes it easier to request a driver. The primary call-to-action is “Request Lyft,” and all you have to do is tap that button and a driver will be summoned.

Uber, on the other hand, has a few more options on the screen, and its primary call-to-action is “set pickup location.” It takes an extra step to hail a ride but gives you some options before you raise your hand. After setting your pickup location, you are sent to the confirmation screen:

Uber Confirmation Screen

Here you’re able to get a fare estimate, which you can’t do with Lyft. This is a nice feature that helps you make a decision on whether you ride an Uber or spend a little less money by taking Metro. You can also enter a promo code before booking a ride.

After the ride is over, both apps have similar screens where you can rate your driver. Lyft allows you to tip your driver, while Uber doesn’t.

In-ride observations and informal driver surveys

I learned a good deal during my Lyft rides by observing the driving environment and chatting with the drivers. I’ve only taken seven Lyft rides in the last few weeks, so the sample size is small. This certainly wasn’t a statistically significant experiment, but it gave me good insight into both of the ride-hailing companies.

During my rides, I noticed that all but one Lyft driver was also an Uber driver, and the one who wasn’t said he applied to Uber but didn’t get accepted. Interesting.

I asked all of the Lyft drivers who also drove for Uber what they thought about driving for both companies and which they preferred. Again, this isn’t a big sample size at all, but here are my survey results:

  1. All of the drivers said that Uber gives them more business. They mentioned that the number of rides that Lyft provides is growing, but Uber is still ahead by a big margin.
  2. All of the drivers also said that Lyft treats them better with respect to driver support and culture.

I believe that the overall rider experience is a bit more seamless with Uber, but the difference isn’t enough to foster any kind of loyalty. Because of Uber’s recent bad behavior, I’ll likely check Lyft first the next time I need a ride.

I hope you found this interesting! If so, please connect with me on TwitterGoogle+, and LinkedIn for future updates.

Guest Post for Thorn Technologies – The Week in Tech: Obama codes, Uber gets banned, and more

Obama codes

Check out my latest guest post on ThornTech.com titled “The Week in Tech: Obama codes, Uber gets banned, and more.

Today we cover Obama’s computer program, Uber getting banned in many places, and Apple and IBM’s first mobile apps.

I hope you found this interesting! If so, please connect with me on TwitterGoogle+, and LinkedIn for future updates.

Guest Post for Thorn Technologies – The Week in Tech: Facebook at Work, Snapcash, Uber’s evil thoughts, and more

FB at work

Check out my new guest blog post on ThornTech.com titled “The Week in Tech: Facebook at Work, Snapcash, Uber’s evil thoughts, and more.

Today we cover Facebook at Work, Snapchat’s partnership with Square, Uber’s hatred of journalists, NYC’s hotspot network, and what Apple wants to do with Beats Music. Enjoy!

I hope you found this interesting! If so, please connect with me on TwitterGoogle+, and LinkedIn for future updates.

Photo courtesy of GCAI Online.